How to contact the Customer Success or customer service team.

You can reach our expert team through various channels for technical support, clinical advice, subscription inquiries, or to share feedback. 

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In a session and need support? Chat with us live via the within the platform chat function for the fastest response.

 

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USA, Canada and Latin America 

Tel.: (+1) (929) 335-6412 

Email: help@xr.health 

Live support: Monday to Friday, 9am - 5pm (EST/EDT) 

Israel 

Tel.: (+972) 079-6079423 

Email: help.il@xr.health 

Live support: Sunday to Thursday, 9am - 6pm (IST) 

Other regions 

Tel.: (+34) 93 676 40 77 

Email: help@xr.health 

Live support: Monday to Thursday 9 am - 9 pm, and Fridays 9 am - 6 pm (CET)