When I try to open the XR Portal, it gets stuck on a blue screen and the status says “looking for mandatory storage permission”. What should I do?

This issue happens because the storage permission was not approved. To fix it, follow these steps:

1. Restart the device: Press and hold the power button → select Power Options → tap Restart.

2. Once the device restarts, open XR Portal again.

3. • Turn on the toggle switch (it will turn green).

     A pop-up should appear with the message: “Allow this app to manage your file storage?” 

   • Tap Done.

If the pop-up does not appear, or the issue is still not resolved – please contact Technical Support for assistance.