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How to connect your headset to Wi-Fi?

For the best XRHealth experience, connect your headset to Wi‑Fi to join remote clinician sessions, receive updates, and sync your data to MyXRHealth.

  1. Go to the Launcher screen-
    If you are at any other screen, just click the Meta button on your right controller and select "Quit" to go back to the Launcher.

  2. Click on the WiFi toolbar button
  3. Select your network

  4. Click on the input field to enter your credentials

  5. Once you've entered your password, click "Join"

 

I brought my device online, but it is still reporting out of date / not downloading the latest update

I entered my network password, but my device still shows that the WiFi is off

If you entered your password and the WiFi network shows that it is "Saved" but your device still says that it is not connected to the internet, you probably entered the wrong WiFi password. Currently, the ManageXR home screen WiFi menu does not show an error when the password is incorrect (improvement coming soon!).

Troubleshooting steps:

  1. Click on the WiFi network from the toolbar

  2. Remove the existing WiFi network credentials by pressing the trash icon

  3. Find the network in your list of WiFi networks again and re-enter the credentials, confirming that the password is correct.

If you are still having issues getting your device online after entering the credentials again, contact tech support

 

I brought my device online, but it is still reporting out of date / not downloading the latest update

Your device should sync shortly after coming online and automatically start downloading its latest configuration update, if one is available.

If you wait longer than 15 minutes, and your device still hasn't started downloading its latest update follow these troubleshooting steps:

Troubleshooting steps:

  1. Restart your device

  2. Confirm that it is connected to WiFi when it turns back on

  3. If your device is connected to WiFi and it is still not downloading the latest update, reach out to tech support.