How to Manage Patients and Devices

Table of content

• Getting Started

• Basic Platform Structure

• Adding a New Patient

• Adding a New Device

• Moving Between Personal and Organization

Getting Started

1. Go to platform.xr.health

2. Click “Log in as a Clinician”

3. Enter your credentials
   First time logging in? Check your inbox for an email titled “Access your XRHealth account.” Click the activation link to set your password.

Basic Platform Structure

The XRHealth platform is organized into organizations, which include:

• Clinicians

• Patients

• Devices

Visibility types:

• Organization: Visible to all clinicians in your organization (indicated by this icon: )

• Personal: Visible only to the clinician assigned to it (no icon)

Adding a New Patient

1. Go to the Patients tab

2. Click “New Patient”
   
   

3. Enter a patient alias (used for privacy)

4. Choose whether to assign the patient to Organization or Personal

5. Add personal data (Full name and Email)
   
   Tip: Adding an email will send the patient an invitation to MyXRHealth, our patient online care hub. This is optional and not required for VR use—it can be added later.

6. Click “Create”

Adding a New Device

1. Go to the Devices tab

2. Click “Add New Device”
   
   

3. Enter the 4-digit pairing code (found on headset: XRPortal → Home screen) or select “Serial Number” and enter the device's serial number

4. Choose whether to assign the device to Organization or Personal

5. Assign a patient now (if not assigned yet)
   Since patients don’t log into VR, this assignment ensures that session data is linked to the right patient. If no patient is assigned, the data will remain unassigned.

6. Click "Add Device"

Notes:

• You can only assign a patient if both the patient and device have the same visibility level:
  → Personal device → Personal patient
  → Organization device → Organization patient

• Each patient can be assigned to only one device. If you can’t find a patient, check if they are already assigned to another device.

Changing the assigned patient:

1. Go to the Devices tab

2. Search for the device

3. Click the purple person icon
   
   

4. Search and select the relevant patient
   

Tip: From this page, you can also cast the headset without launching content—click the casting icon (available only when the device is online).

Moving Between Personal and Organization

1. Find the patient or device in the list

2. Click the three dots

3. Select “Move to Organization” or “Move to Personal”

4. Confirm the action

For instructions on running VR sessions, viewing reports, and editing patient information, please refer to the Clinician Quick Start Guide.